FAQ's

Frequently Asked Questions (FAQs)

1. What products do you sell?
We specialize in high-quality home and personal electronic products including Electric Candles, Electric Kettles, Electric Juicer Blenders, and Hair Dryers. All our items are designed for convenience, efficiency, and everyday comfort.

2. How long does shipping take?
Shipping typically takes:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days (if available)
    We’ll send you tracking info as soon as your order is on its way!

3. Do you offer free shipping?
Yes! We offer free shipping on orders over [insert amount, e.g., $50]. For orders under that, shipping costs are calculated at checkout.

4. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to follow your package in real-time.

5. What if I receive a damaged or faulty product?
We’re so sorry if that happens! Please contact us within 7 days of receiving your order at [your email address] with photos of the item, and we’ll send a replacement or refund.

6. Can I cancel or change my order?
You can cancel or update your order within 12 hours of purchase. After that, it may already be processing and on its way. Reach out to us ASAP at [your email].

7. Do you ship internationally?
Currently, we [do / do not] offer international shipping. (Let me know your plan and I can adjust this part.)

8. How do I contact you?
You can reach us anytime at [your contact email] or use the Contact Us form on our website. We usually respond within 24 hours.